Privacy Policy - Collective Design

Effective Date: August 31, 2025
Last Updated: August 2025
Website: https://collectivedesign.com

At Collective Design, your privacy matters. As a division of The Pinnacle Companies, we are committed to protecting your personal information with transparency, integrity, and care. This Privacy Policy describes how we collect, use, and share information across our website and through the course of our business relationships.

1. Who We Are

Collective Design is part of The Pinnacle Companies, a family of Colorado-based brands dedicated to mountain-inspired design and construction. This Privacy Policy applies to all data collected by Collective Design and is governed by the broader data handling standards of The Pinnacle Companies.

2. Information We Collect

We may collect the following types of personal and technical information:

  • Personal Information
    • Name
    • Email address
    • Phone number (including mobile numbers)
    • Mailing address
    • Project-related information
    • Other details submitted through website forms, direct communication, service agreements, or client onboarding

 

  • Technical Information
    • IP address
    • Browser type and version
    • Operating system
    • Referring URLs
    • Device identifiers
    • Browsing behavior collected via cookies, analytics tools (such as Google Analytics), and similar technologies

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries or requests submitted through our website
  • Manage and fulfill services as part of an active client relationship
  • Communicate important project updates or operational notices
  • Send time-sensitive alerts such as weather closures or site access codes
  • Improve the performance, content, and usability of our website
  • Send marketing or promotional messages only with your explicit consent


We do not use personal information for unsolicited marketing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and improve our website. These may include:

  • Essential/Functional Cookies – necessary for core functionality (e.g., saving preferences)
  • Analytics Cookies – help us understand how visitors use the site so we can improve it
  • Marketing Cookies – used to deliver relevant content or ads (used only if you implement tools like Google Ads or Meta Pixel)

We use Google Analytics to gather insights on user behavior, such as IP address, device type, pages visited, and time spent on the site.
 You can learn more about how Google collects and uses data in its Privacy Policy, and opt out using the Google Analytics Opt-Out Tool.

You can also manage or disable cookies through your browser settings.

5. SMS Communications

If you provide your mobile number to a representative of Collective Design or The Pinnacle Companies, you consent to receive SMS messages related to your business relationship with us. These messages may include:

  • Project updates and appointment reminders
  • Emergency notifications (e.g., weather events)
  • Scheduling logistics or access instructions

Message Terms:

  • Frequency may vary based on your engagement with us
  • Message and data rates may apply
  • You can opt out by replying STOP
  • For assistance, reply HELP or visit https://thepinnaclecompanies.com


We do not share your mobile number or SMS consent with third parties or affiliates for marketing.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with select third-party service providers—for example, CRM platforms, website hosts, or SMS messaging services—strictly to support internal business operations. These providers are contractually obligated to safeguard your information and use it only as directed by us.

7. Your Choices

You have the right to:

  • Review the personal data we have collected
  • Request updates or corrections
  • Opt out of marketing emails (via unsubscribe link)
  • Disable cookies through your browser settings
  • Request deletion of your personal data, subject to legal obligations


To exercise these rights, please contact us at the information below.

8. Security

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and data transmitted over the internet is done at your own risk.

9. Event Photography & Media

Events hosted or promoted by Collective Design or The Pinnacle Companies may be photographed or recorded. By attending, you agree that your image or likeness may be captured and used in marketing, social media, and promotional materials without compensation.

10. Accessibility (ADA Compliance)

We are committed to making our website accessible to all users, including those with disabilities. If you encounter any difficulty accessing content, please contact us at info@thepinnaclecompanies.com, and we will provide the information in an accessible format.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Client records and project data – retained as long as needed to manage active or past projects, fulfill legal or contractual obligations, and maintain business records
  • Inquiry and service-related data – retained for up to 24 months unless a longer retention period is required for business continuity or legal compliance
  • Marketing and communication data (e.g., email lists, event attendance, newsletter signups) – may be retained indefinitely to support ongoing brand communications, unless you request removal

You may request to update or delete your information at any time by contacting us at info@thepinnaclecompanies.com. When data is no longer needed or upon valid request, we securely delete or anonymize it in accordance with applicable laws and industry best practices.

12. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information in error, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

14. Contact Us

If you have questions about this policy or wish to make a data request, please contact:

Collective Design
 A Division of The Pinnacle Companies
 📧 info@thepinnaclecompanies.com
 📞 970.453.0727
 🌐 https://collectivedesign.com